Following are solutions to common support issues.  If your questions are not answered here, please contact our office at 828-258-8562, or use the Contact Form to email us.

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How do I log onto the email control panel to change my email password, spam filter settings, or set up auto response messages?

Go to http://my.skyrunner.net  and log on using your full email address as the login, and your email password.  You will see a set of icons that allow access to various email services.  See additional information below on adjusting Spam settings.

I am able to receive email, but am having problems sending it.

You need to configure your email client (such as Outlook Express) to provide authentication to your outgoing mail server.  See instructions HERE.

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I'm getting a lot of spam.  What can I do?

You can adjust your spam control settings for your email address to reduce the amount of spam.  See directions HERE.
Information on how to train your spam filter to be more effective are HERE.
Also, we have suggestions for client-side spam filtering solutions HERE.

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How can I access my email from other places?

You can check your email from anywhere there's an Internet connection by using the Webmail interface.  Follow the instructions HERE.

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How do I check my DNS Settings?

Due to changes in our network, Skyrunner has had to modify it's DNS server settings as of August 2007. For instructions on how to check your settings, go HERE.

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